Terms of Service

1. Supported Hardware and Software COMPUTERSQUAD.CA provides on-site support and telephone technical support on all Windows systems. Linux and other Operating Systems might be supported in the near future.

2. Availability of Services COMPUTERSQUAD.CA will use its best efforts to resolve Members' basic computer technical problems for a Registered PC Computer. COMPUTERSQUAD.CA will attempt to resolve such technical problems in a professional and timely manner, taking into consideration the circumstances and nature of the technical problems. Response times may be delayed due to research and inquiries, as may be necessary. COMPUTERSQUAD.CA's technical support does not assure that every request for technical support will be resolved to Member's satisfaction, and COMPUTERSQUAD.CA's responses constitute only technical advice or suggestions. Technical problems that may arise may be a result of software or hardware errors or problems that may not be correctable or may be too difficult to resolve online or by telephone. COMPUTERSQUAD.CA may be required to refer the Member directly to the manufacturer or developer where certain guarded proprietary information limits COMPUTERSQUAD.CA's ability to resolve some problems.
Telephone support, Email support and on-site support are available within the Greater Toronto Area during the following business hours:

Monday - Friday: 5pm - 9pm
Saturday - Sunday: 9am-9pm

Email technical support is available 24/7. We have a respond time of 12 hours upon receipt of request. Telephone technical support and on-site support are available between 5pm - 10pm on Monday to Friday. 9am - 9pm on Saturday and Sunday.

3. Limitation of Liability In no event shall COMPUTERSQUAD.CA be liable to any person for any special, general, incidental, indirect, consequential, or punitive damages of any kind, including, without limitation, those resulting from negligent or criminal acts of third parties, loss of use, loss of data, lost profits, or computer hardware damage, in connection with any of the membership services, the COMPUTERSQUAD.CA website (including all information, services, and products that are referenced or linked to in the COMPUTERSQUAD.CA website), or any other information, documents, products, software, downloads, repair services, advice, and information provided by COMPUTERSQUAD.CA or any of its third-party product or service providers, whether or not such person is advised of the possibility of such damages.

4. Modifications to Terms of Service COMPUTERSQUAD.CA reserves the right to amend the Terms of Service in the website and related documentations at any time by (a) posting a revised version of the Terms of Service on the COMPUTERSQUAD.CA website, or by (b) sending information regarding any amendment to the Terms of Service to the email address Member provides to COMPUTERSQUAD.CA. Member is responsible for regularly reviewing the COMPUTERSQUAD.CA website to be notified of any amendments to the Terms of Service. Member's continued use of the Membership Services after such amended Terms of Service have been posted or information regarding such amended Terms of Service has been sent to Member shall be deemed acceptance by Member of the amended Terms of Service.